Where are your sales offices Located?Chicago, Illinois, USA ; Berlin, Germany, Moscow- Russia
How can we contact you by telephone?
Please call us on 617.381.4446
How do you ship your Mosaics?
Our mosaics come as one piece on a mesh backing. They are rolled, wrapped, and shipped from within our workshop via DHL Express. We provide our customers with a tracking number and free worldwide shipping service on all orders.
What if my mosaic was received broken? We have less than 0.1% damage rate and every mosaic shipped is fully insured; our customer will be completely reimbursed in case of damage or loss.
How long does my shipment usually take?
With the fastest lead-time in the industry, we will deliver your mosaic within 3 to 5 weeks. Anxious to receive your mosaic? No problem, we've got you covered! Get your mosaic delivered in 1 to 2 weeks with our Express Shipping for an extra symbolic cost.
In case you would like us to deliver within a shorter period, kindly e-mail us on email@example.com
I can't tell the colors from the image on your website?
In case you are unsure of the colors, we are happy to send you an extensive color chart with stone samples for a symbolic price of 20$.
Do you offer installation service:No we do not. We devote all our efforts into designing and creating the best mosaic pieces in the market.
What are your accepted payment methods?
We accept all major credit cards, PayPal, amazon payments,and over-the-phone credit card information transferal. You don't need to worry about secure payment; our website uses the safest SSL certificate program to provide maximum payment security.
What guarantees do you offer? In the rare case of dissatisfaction, Mozaico offers it's customers a 30 day no-questions-asked return policy where a full reimbursement is given, minus shipping costs.
How do you consider your quality compared to what is available in the market? We have raised the quality standards bar for our competitors ever since Mozaico began production.We use the best material (stone and glass) in the industry and price our mosaics at very affordable rates compared to overpriced pieces with reduced quality found in the market.