Phone Order close
Please call Mozaico at :
617.381.4446
and provide them with this Order Number :
Your Wish List close
Item Description Estimated Delivery Price Quantity Subtotal
Available Items in your cart
Item Description Estimated Delivery Price Quantity Subtotal
TOTAL $

Skip Navigation LinksHome > Knowledge Faq

FAQ's

Where are your sales offices Located?Chicago, Illinois, USA ; Berlin, Germany, Moscow- Russia

How can we contact you by telephone?
Please call us on 617.381.4446

How do you ship your Mosaics? 
Our mosaics come as one piece on a mesh backing. They are rolled, wrapped, and shipped from within our workshop via DHL Express. We provide our customers with a tracking number and free worldwide shipping service on all orders.

What if my mosaic was received broken? We have less than 0.1% damage rate and every mosaic shipped is fully insured; our customer will be completely reimbursed in case of damage or loss.

How long does my shipment usually take? 
With the fastest lead-time in the industry, we will deliver your mosaic within 3 to 5 weeks. Anxious to receive your mosaic? No problem, we've got you covered! Get your mosaic delivered in 1 to 2 weeks with our Express Shipping for an extra symbolic cost.

In case you would like us to deliver within a shorter period, kindly e-mail us on info@mozaico.net

I can't tell the colors from the image on your website?
In case you are unsure of the colors, we are happy to send you an extensive color chart with stone samples for a symbolic price of 20$.

Do you offer installation service:No we do not. We devote all our efforts into designing and creating the best mosaic pieces in the market. 

What are your accepted payment methods?We accept all major credit cards, PayPal, amazon payments,and over-the-phone credit card information transferal. You don't need to worry about secure payment; our website uses the safest SSL certificate program to provide maximum payment security. 

What guarantees do you offer? In the rare case of dissatisfaction, Mozaico offers it's customers a 30 day no-questions-asked return policy where a full reimbursement is given, minus shipping costs.

How do you consider your quality compared to what is available in the market? We have raised the quality standards bar for our competitors ever since Mozaico began production.We use the best material (stone and glass) in the industry and price our mosaics at very affordable rates compared to overpriced pieces with reduced quality found in the market.

Do you customize your mosaics? We can turn any photo provided into a vibrant mosaic. Send us any photo/design with the desired dimensions to info@mozaico.net and you will receive a free non-obligatory quote within 24 hours.

Also, we are able to customize any of our existent designs in regards to color and size.

Are all of your Mosaics handmade?
 Mozaico prides itself in creating fully handmade mosaics from natural marble and semi-precious stones, based on the same techniques used by the Greeks, Romans and Byzantines.

Where is your Mosaic workshop Located? Beirut, Lebanon

How thick are the mosaic pieces? 8 mm including mesh backing.

Can we install our mosaic outdoors or in swimming pools? Mosaic art is the only form of art that can be placed in or around wet environments like bathrooms or swimming pools while maintaining it’s vibrant color and quality.

Is your Mosaic frost Resistant? Our mosaics can withstand all weather conditions, including severe heat as well as temperatures below zero degrees, and are chemical resistant, should you wish to install them in swimming pools.

Is installing Mosaic difficult? Mosaics are very easy and fun to install. An installation manual is sent out free of charge and you could visit our YouTube channel for detailed installation videos.

Do I need to grout my mosaic?Grout is not necessary for interior walls but is a must for floor and exterior wall installations. Grout is mandatory for mosaic installations on walls that are exposed to water or liquids of any sort, suchas bathroom or kitchen walls.

What is the finish of my mosaic? Your mosaic comes honed with a varnish to give it a wet look but can be antiqued or polished for a 20% extra charge.

Where can I place my mosaic? You can place your mosaic anywhere you see fit. Some of the more popular placements are:

  • -       Table tops

  • -       Floor inlay

  • -       Ceiling inlays and domes

  • -       Kitchen and bathroom backsplashes

  • -       Pools

  • -       Mirror frames

  • -       Outdoor decoration

I am a dealer/distributor; do I get any special deals, promotions, or discounts? Yes, click here to fill an application form in order to benefit from all the perks associated with becoming a dealer.

How can I know about latest products and offerings? Receive news regarding our newest collections, promotions, and discount codes by subscribing to our newsletter!
Left
FAQs FAQs FAQs FAQs
Right
SECURE PAYMENT SITE
SIGN UP FOR MOZAICO NEWSLETTER
 
FOLLOW US
Youtube Twitter Facebook
Privacy Policy | Terms of Use | Site Map
All information is subject to change and should be independently verified.
Copyright © 2014 Mozaico. All rights reserved.